Allegheny County is giving workers a sneak peek at the changes coming to address an ongoing mental health crisis in the county’s 911 department as it tries to mitigate the fallout from insensitive ...

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

New York Gov. Hochul has chosen the 20th anniversary of the Sept. 11 attacks to sign a bill that officially extends "first responder" designation to all 911 operators and dispatchers across the state, ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Emergency services and access to 911 operators have been affected in ...

Emergency dispatchers deserve to be recognized as “first responders,” a designation that opens up a broad new category of legal benefits for these vital workers. A bill currently moving through the ...

This story, headlined "911 operators confront grim task, ghastly calls," was originally published Sept. 19, 2005. It is being republished for the 20th anniversary of Hurricane Katrina as part of The ...

The District's long-troubled 911 communications system has improved dramatically over the past year, with operators now answering emergency calls so quickly that many callers "don't even hear a ring," ...

PROVIDENCE, R.I. (AP) -- Global Positioning System technology will be in use by this fall to help 911 operators pinpoint emergency calls to within feet in Providence and several surrounding cities.