Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Complaints to call center workers are about to sound a lot less angry, and they have artificial ...

WTF?! If you're a call center agent whose mother's virtue has been called into question by a customer for the third time today, you've still got eight hours left of your shift, and your boss has just ...