Tarentum residents will say goodbye to their garbage collectors on July 1, when Waste Management rolls out its automated collection system, all but eliminating any personal service that previously was ...

The automated software being deployed will be through Self-Service Parameter Updates and will help keep fleets fully optimized through Mack's Over The Air (OTA) service. Mack Trucks announced an ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

This article presents a description of a telephone reference service and the reference materials used in answering patrons' queries. The discussion focuses on the application of the experience of ...