Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More AI call center software uses artificial intelligence (AI) ...

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it ...

inContact, Inc. (formerly UCN Inc.) is a provider of cloud-based contact center solutions. The Company operates in two segments: Software and Telecom. The inContact portfolio includes automatic call ...