Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the ...

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot. This ...

An analytics guy’s fascination with artificial intelligence. The growing popularity of a public art display featuring a ...