There is perhaps no better symbol of the globalization of the service economy than a customer service call from the United States that gets answered in India or the Philippines. NBC even managed to ...

With the new president dedicated to keeping jobs in the United States, several senators are asking for a special focus on call center workers. Four Democratic senators led by Bob Casey of Pennsylvania ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Contact center jobs are some of the toughest out there. Customer service agents deal with a ...

As many as 30,000 call center jobs were created in the second quarter of 2019, with large corporate firms in healthcare, financial, and e-commerce industries increasingly bolstering their customer ...

In the early 1990s, American corporations discovered they could outsource their expensive call centers to low-wage outposts like Bangalore and Manila. It seemed like a great idea. But customers didn't ...