Continual service improvement (CSI) is a method to identify and execute opportunities to improve IT processes and services, and to objectively measure the effects of these efforts over time. The ...

The first and foremost step in creating a culture of continuous improvement is to establish a clear vision for your organization. This vision should be inspiring, motivating and easy to understand. It ...

The improvement kata is a four-step routine for working toward a goal in a systematic way. This process is used to develop scientific thinking and creativity in order to work through challenges in ...