LYON, France & MIDDLETON, Wis.--(BUSINESS WIRE)--Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, today announced the ...

Most people would agree that taking on a new role in a job is a daunting task. So spare a thought for this railway spokesperson, whose first night answering customer enquiries on Twitter went ...

Since first implementing a self-learning knowledgebase in 2003, Comet says it has cut enquiry emails by 50%, by enabling customers to self-serve via its RightNow-powered.questions and answers page.

Look, nobody likes to think that their own company is giving lousy customer service. And, maybe, your customer service isn’t actually all that bad; in my own experience, most of the companies that ...

Banks are getting thrashed in angry public comments to the Consumer Financial Protection Bureau about customer service with complaints about long wait times, too few branches and rampant fraud. The ...

Home Depot boosted customer engagement by 238% with a system to capture customer identity to streamline the user experience (UX), per information that consumer identity management firm Infutor shared ...

KANAWHA COUNTY, W.Va. (WSAZ) - After weeks of calling Optimum to get her phone, internet and cable back following an August windstorm, LeaVada Canaday said little progress had been made. Wednesday, ...

A number of individuals also made submissions to the inquiry, with one calling for telcos to 'listen not [to just] hear' problems. The inquiry began in April 2010, when ACMA announced it was time to ...

New solution add-on facilitates email triage and improves inquiries process for customer service departments Esker, a global cloud platform and leader in AI-driven process automation solutions for ...