If there's any place where customers are likely to be paying attention to the type of service they receive, it's within the hospitality industry. From restaurants to hotels and everything in between, ...

When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving ...

Marriott is reshaping its marketing strategy around a customer identity graph called Flywheel the hotel chain developed to turn its segmented customer funnel into a single pipeline. Marriott began ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Even the smallest, scrappiest entrepreneurial businesses are ...

If there’s an industry that knows how to provide truly exceptional customer service, it’s the hospitality industry–the men and women who every day and night put heads in beds and food on the plates of ...

Two years ago I happened upon a small, yet beautiful, act of hospitality and customer service while I was researching my new book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share ...

"Extending our customer support to operate 24 hours a day, seven days a week allows us to provide assistance to guests whenever needed, particularly during the current peak travel season. This service ...