If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

But customer service is just one aspect of the entire customer experience. It usually comes into play when something has gone wrong; it is the place where companies fix things when part of the ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Sprinklr’s Arun Pattabhiraman explains how brands can close the gap between these two functions. Happy customers make for a strong brand. Companies that provide excellent service to their customers ...