The results are in for customer satisfaction for e-commerce companies, and they are a lot like the Internet itself: Heavy on disappointment, with a few pleasant surprises. Just a few years after the ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

Do you remember a time when, as a student, you thought you absolutely nailed the test, but then you failed it? This may have been the case for many companies that lost clients in 2021. In fact, about ...