A month after a ransomware attack on Dish Network, many customers say they are still having technical issues — and face wait times of up to 15 hours when they call to ask for assistance. The TV and ...

Dish Network's websites and customer service lines were down for much of the last week. Employees reportedly were kept in the dark about the cause of the issue, with some unable to work. The company ...

Dish customers are still looking for answers two weeks after the U.S. satellite television giant was hit by a ransomware attack. In a public filing published on February 28, Dish confirmed that ...

Apple's Business Chat takes direct aim at the customer service capabilities offered by social media platforms. Facebook lets businesses chat with their customers on Messenger, Instagram and WhatsApp, ...

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Dish announced today that its customers can now chat with service representatives through Apple's Business Chat messaging service. Apple launched Business Chat earlier this year and it lets companies ...