In an interactive session at Becker’s 30th Annual Meeting: The Business & Operations of ASCs, two leaders from Zotec Partners — David Law, chief client officer, and Sarah Mountford, vice president of ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 10 years old. Improving patient ...

Each day, thousands of patients get a call or letter after being discharged from U.S. hospitals. How did their stay go? How clean and quiet was the room? How often did nurses and doctors treat them ...

For years, price transparency has been lacking in healthcare, but this is rapidly changing, as consumers increasingly want price information to make care decisions. At a session sponsored by ...

In today’s consumer-focused healthcare landscape, mastering the early stages of patient engagement helps build trust, streamline care delivery and drive satisfaction — especially in settings like ASCs ...