Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

The recently published 2025 IT Service Management (ITSM) Emotional Footprint report from global IT research and advisory firm Info-Tech Research Group highlights the top ITSM solutions that help ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Following a number of recent acquisitions in the field, developer and teamwork tools vendor Atlassian is today announcing the launch of a new ITSM product suite - Jira Service Management. The move ...

Why Infra and why ITSM? EMC will use Infra technology to further solidify its ‘Closed Loop Service Orchestration’ strategy. This strategy takes the foundational components and insight into IT ...

Modern dining ventures rely on far more technology than most guests ever realize. What once revolved around kitchens and cash registers now depends on intricate ...

Atlassian seeks to double down on its vision for IT service management with features to help devops, IT, support and business teams work together in a more seamless way. Atlassian Thursday unveiled a ...

COLORADO SPRINGS, Co.--(BUSINESS WIRE)--Cherwell Software, a global leader in delivering service experiences through integrated, adaptable technology that makes work flow, has been named a Customers’ ...

NEW YORK (March 8, 2017)— According to a new report by Forbes Insights, in association with BMC Software, "Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017," ...