The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...

Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

AMSTERDAM--(BUSINESS WIRE)--Management and technology consultancy BearingPoint today announced a new partnership and close collaboration with Swish AI, the pioneering force in AI-driven IT Service ...

In addition, cloud ITSM is frequently employed using a defined processes and framework, and mostly Information Technology Infrastructure Library (ITIL). Moreover, Information Technology Service ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More ServiceNow cut its teeth in IT service management (ITSM) and IT ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

Serval has successfully secured $47 million in funding to advance the development of AI agents specifically designed for IT service management. This significant investment highlights the growing trend ...

Without a modern ITSM platform, state and local agencies may struggle with operational inefficiencies, security and compliance risks, and resource constraints. Public-sector IT leaders face an ...

Aberdeenshire Council has been using Cherwell for IT service management for the past seven years and has expanded IT service management (ITSM) outside of IT. It is now exploring whether ITSM would ...

SANTA CLARA, Calif., Sept. 05, 2025 (GLOBE NEWSWIRE) -- Aisera, a leading provider of agentic AI for the enterprise, announced today that it has been recognized for the second straight year by Gartner ...

SAN DIEGO, Aug. 18, 2025 /PRNewswire/ -- Cireson, a leading provider of IT Service Management solutions built natively for Microsoft 365, is proud to announce the winners of the 2025 Cireson ITSM ...