What Is IVR (Interactive Voice Response) And How Does It Work?

If you’ve ever called a company and heard “Press 1 for sales, press 2 for support,” you’ve used IVR. Interactive voice ...
ITWire

New Zealand Partner Connect NZ Rapidly Re-Develops Legacy IVR Solution Thanks to Pronexus VBVoice's Visual Design Approach

Connect NZ has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution. Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit ...
Network World

Edify bolsters speech platform

Edify Corp. this week is expected to upgrade its speech platform, which combines traditional interactive voice response (IVR) development tools with features supporting VoiceXML, speech recognition ...
TechRepublic

9 Reasons a Hosted IVR Beats Managing Your Own System

If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business. Hosted IVR is a cloud-based solution ...
techtimes

Meet Vigneshwaran Jagadeesan Pugazhenthi: An Innovative Architect Driving Excellence in Contact Center Customer Engagement

Vigneshwaran Jagadeesan Pugazhenthi, a visionary Technology Architect, has profound expertise and a strong foundation in contact center technologies. Specializing in Call routing, IVR systems, and ...
TechRepublic

5 Actual Benefits of Conversational IVR for Call Centers

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...