How To Maximize The Customer Lifetime Value With AI-Driven CRM

That's why customer lifetime value (CLV) has become a strategic priority for high-performing businesses. And with AI-driven ...
Business News Daily

The CRM Metrics You Should Know

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Customer relationship management (CRM) software is an ...
Computerworld

Premier 100: Morgan Stanley gets closer to customers with CRM

SCOTTSDALE, Ariz. — Back in the pre-World War II era, store owners had ready means of gaining detailed knowledge of their customers and their buying habits. Although the growth of mass marketing and ...
ZDNet

CRM and customer-centricity are code words for customer engagement and customer experience

While I labor mightily over the Watchlist submissions (with a few surprises so far -- more than last year), I am continuing to keep you informed with weekly guest posts from prominent thinkers in ...
Business Wire

Yobi announces pivotal new Call Summarization feature for identifying vital points of business discussions

SAN JOSE, Calif.--(BUSINESS WIRE)--Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced ...
Forbes

How To Successfully Implement A CRM

Choosing the right customer relationship management (CRM) solution is crucial, but key steps are needed to make it work for your business. Whether you're replacing CRM or you’re a first-time user, ...
ZDNet

10 customer experience lessons from a CRM pioneer and trailblazer

In the age of the connected customer, customer experience (CX) is as important as the products or services that companies provide. Here are key findings recently published in the State of Connected ...