A common example that comes to mind is that of a SaaS founder personally writing an apology to customers when something goes wrong–for example, a product bug. An apology, though well-intentioned, and ...

As we approach the Aug. 20 Primary Elections and move into the finals days up to general elections, I wish to broach a topic near and dear to our hearts — transparency. This term is thrown around a ...

Online transparency means being open and honest with your customers. It involves sharing important information, admitting mistakes, and being clear about your policies. In today’s world, people expect ...