Live chat software services first emerged in the early 2000s, but struggled to gain traction at first, as customers were more comfortable speaking to a representative directly. However, the technology ...

From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

From pet supplies to office furniture, online retailers in just about every market have been offering live chat services on their websites with success. According to the National Retail Federation's ...

In today’s fast-paced world, the importance of enhancing the user experience has never been more apparent. Consumers are looking for efficiency, especially in the technological age where countless ...

With so many options to enhance the user experience and create more value for visitors on your website, how do you evaluate and prioritize opportunities? Which enhancements will keep your brand ...

According to a new report from TechCrunch, Facebook is working with developers to build chatbots and Live Chat web plugins for business clients. The tools are said to be officially announced next week ...

Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, ...

The Florida Keys & Key West tourism council has launched a new “live chat” communications tool on its www.fla-keys.co.uk website, enabling visitors to obtain real-time assistance from a live travel ...