Technology Record

Ilya Bukshteyn outlines Microsoft’s three-pillar strategy for Teams

Ilya Bukshteyn, corporate vice president of Microsoft Teams calling, devices and premium experiences at Microsoft, used his ...

Microsoft prompts Teams AI agents to collaborate with humans

Microsoft is launching a range of AI agents to save workers time in its Teams, SharePoint and Viva Engage apps.
TMCnet

Talkdesk expands Microsoft partnership with deepened Microsoft Teams integration and Talkdesk Customer Experience Automation availability on Microsoft Azure Marketplace

The enhanced Talkdesk for Microsoft Teams integration brings advanced contact center capabilities directly into the Teams platform, creating a unified workspace for agents, supervisors, back-office ...