Avangrid, the parent company of NYSEG, is investing more than $7 billion statewide for critical grid infrastructure improvements through 2030. The improvements to the Hillcrest substation include a ...

ROCHESTER, N.Y. – The New York State Public Service Commission has fined RG&E and NYSEG millions of dollars for failing to meet customer service benchmarks. The original fine for RG&E was nearly $5 ...

Rochester Gas & Electric and New York State Electric & Gas are being slapped with fines over customer services. The New York State Public Service Commission announced the utilities failed to meet all ...

ALBANY, N.Y. (WBNG) -- The utility company NYSEG has been fined nearly $12 million after a review of its customer service. According to a Department of Public Service Commission report, NYSEG failed ...

ROCHESTER, N.Y. – If you’re an RG&E or NYSEG customer and you’re signed up for auto-pay, you better check your June and July statements. There was an issue on the utilities’ end with processing some ...