Inconsistencies in how the Net Promoter Score is measured renders it incomparable across companies. That doesn't stop the braggarts. Who do they think they're fooling?

NICE (Nasdaq: NICE) today announced the release of the 19th annual NICE Satmetrix US Consumer Net Promoter Score® (NPS®) Benchmarks. The annual report ...

Is the Net Promoter Score dead? Why it may be time to look beyond this metric I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own.

There is a sure-fire way to increase your company’s Net Promoter Score (NPS) or the likelihood that customers will recommend you to others. There’s also a sure-fire way to learn about your ...