Customer service chat is a staple of most online retailers. Rather than pulling up a phone app, figuring out what number to dial, and waiting on hold for hours, the response time of a chat system is ...

When Samsung announced its new Galaxy S22, the biggest Android smartphone launch of the year, Jennifer Larson was ready to finally make some money. On February 9th, she logged into the Ibbu app, where ...

Samsung customer service is getting a major upgrade. On Thursday, July 12, the South Korean technology company announced the opening of a new so-called “consumer care center” located in Greenville, ...