SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE: PD), a global leader in digital operations management, today announced the availability of PagerDuty for Customer Service in ServiceNow CSM. This ...

Global research and advisory firm Gartner (IT) has recognized software firm ServiceNow (NOW) as a leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center. Santa Clara-based ...

ServiceNow, the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the Now Assist family of solutions. “Organisations are ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

New Zealand's Kiwibank was created in 2002 with one clear mission: to win the hearts of Kiwis by providing better service, better products, lower fees and better interest rates. Since its creation it ...

Zoom Video Communications and ServiceNow have inked a partnership agreement to use each other's technology for work-anywhere experiences. Zoom has deployed ServiceNow's Customer Service Management ...

When the coronavirus pandemic hit in March, little did New Zealand-based Kiwibank realise that it would accelerate the bank's plans to overhaul its customer service management (CSM). The company ...

Developed and rigorously validated under the Built With ServiceNow programme, Activeo OneView CSM is engineered for immediate business value. It aligns with ServiceNow's best practices in software ...

ServiceNow’s CSM solutions reimagine the customer experience to empower agents and drive fierce customer loyalty With CSM, ServiceNow is the only company that can deliver on both customer engagement ...