According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Is there seriously any more connection between them apart from the fact that both help businesses create more effective communication with the customers? Yes there is, and both if utilised effectively ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management while integrating social media marketing automation into its core framework.

While CRM magazine and the other publications under the Information Today banner have a presence on social media sites like LinkedIn, X, and Facebook, I am not a fan of social media in my personal ...

Oh Mama Software Ltd announced the launch of its Indiegogo crowdfunding campaign that will provide early participants with access to a private Beta version. MamaCRM is here to empower businesses and ...

The social CRM tools market is expected to surge from a current value of $5.5 billion, Market Research Intellect predicts.

The evolution of agentic AI is shifting customer experience (CX) across industries by enabling autonomous decision-making, real-time adaptability, and goal-driven intelligence. Unlike traditional AI, ...

Salesforce, Inc. (NYSE:CRM) is one of the Oversold Fundamentally Strong Stocks to Buy Now. On August 7, Sprout Social announced an expanded relationship with Salesforce, Inc. (NYSE:CRM) as the first ...

Follow this channel for insights at the intersection of social media and the law, covering a wide array of issues from employer liability to privacy, from advertising ...