She is using Word 2003 btw. She says that when she had multiple Word documents open (let's say three) and she went to File - Close on one of those documents, that specific instance of Word remained ...

Some users have reported that when they attempt to open a Word document, it fails to open. Instead, they see a Word cannot open the existing file (Normal.dotm) error ...

When somebody sends you a document as an attachment, don't just open it. Use the free tool Dangerzone to scrub it clean of any malevolent code. Here's how it works. You probably already know it's ...