Workforce management software will always do three things for the call center: schedule agents time, forecast and predict how many agents a center will need at different times through the day and the ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...

LONDON--(BUSINESS WIRE)--The global workforce analytics market size is expected to grow by USD 983.73 million during 2020-2024, progressing at a CAGR of almost 16% during the forecast period. Click & ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Cloud communications provider Dialpad has expanded its CCaaS feature set to include workforce engagement management (WEM), complements of a newly announced partnership with Playvox. Via Playvox’s ...