Zendesk Guide is a revamped knowledge base product featuring the Answer Bot, an artificial intelligence (AI) assistant, and a new, agent-focused content creation app. Our team tests, rates, and ...
Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.
According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...
BELMONT, Calif.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it has enhanced its ...
Zendesk keeps getting smarter. The helpdesk provider today announced Zendesk Guide, a knowledge base product imbued with deep learning algorithms to provide more intelligent, contextual customer ...
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