Brands usually get translation right, Liferay’s Yotam Levy said. “The problem is they don't necessarily do a great job of ...

The carrier is courting converged customers by “removing friction for consumers” and “constructing plans built around ...

Pay with Points allows Hilton Honors members to apply loyalty points toward their bill during digital checkout, a first for a ...

Carriers are investing in premium experiences to capture wealthier customers willing to pay more while diversifying revenue ...

United Airlines is banking on Starlink, an in-air satellite internet service provided by SpaceX, to win over brand loyal customers, CEO Scott Kirby said on a Q3 2026 earnings call Wednesday. “It is ...

The grocer, which is struggling with high prices, wants to sharpen its value perception through better in-store experiences, ...

Few things will cause a customer to immediately request — or demand — a live agent like a bot that misunderstands them.

Overall store retail CX remained strong in the third quarter of 2026, with 92% of consumers reporting that they are happy or very happy with their experience, according to data collected from 15 ...

Working with a business process outsourcer offers more than simply reducing the cost to serve customers — they can help build ...

JPMorgan Chase CEO Jamie Dimon cautioned customers Tuesday that if they’re giving artificial intelligence agents access to ...

Deflection is mistaken for resolution. Deflection shows that a customer did not reach a human agent — not that their problem ...