To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.

We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your ...

Most ticketing systems targeted towards IT also provide asset management to help you track all the hardware and software deployed to users in the organization, and some even provide remote ...

In a nutshell, ticketing software is just a subset of the entire help desk management solution. Keep reading to learn more about the difference between these customer experience software.

An effective ticket management system is critical for fixing issues quickly and efficiently. Learn how to manage your help desk tickets effectively.

In every instance, out of growing curiosity, I asked about their help desk ticket-tracking software. Now, I know most of us don't like the work that a help desk ticket represents.

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Use this comprehensive list of best project management ticketing systems, covering features, pricing and more, to find your best fit.

A new program provides a price break to switch from Peregrine's help desk software Network Associates' Magic.

Phone call comes to help desk. As soon as agent answers call, a ticket is created onscreen, pulling in user info based on caller ID. (Pulls phone / user info from ldap) ...