From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

These tools provide help desk ticketing, IT asset management and more.

Enforcing and tracking secure user verification at the IT service desk Removing high volume calls from the IT service desk Enforce and Track Secure User Verification In a survey conducted earlier in ...

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

IT Help Desk Overview of Service The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of ...

Other agencies and service branches, especially in the Defense Department, have followed in the Air Force’s footsteps. Now, the Air Force is starting to see the fruits of its efforts. One of the first ...

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.