Process mapping is a relatively simple exercise for uncovering the root causes of issues that, in some cases, our clients don’t even know about yet. First we chart the course through an organization’s ...

EdrawMind is one of the most popular mind mapping tools around, and is part of the Wondershare family of creativity and ...

Learn how process mapping can streamline workflows, improve efficiency, and ensure business continuity with this comprehensive guide.

The discovery map is a simple hand-drawn timeline of your “as-is” inquiry-handling process. The starting point at the left-hand side is a sad face representing the prospect’s unfulfilled ...

Whether it's VSM or process mapping, both mapping techniques are critical first steps to solving problems and building sustainable solutions.

BPM is a lot like a GPS for process automation -- it provides a way to structure data and analyze only the relevant paths to help you reach your outcome.

IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and hardware in an organization. It ...

Mapping skills can be applied to other areas, like improving employee journeys and experience. Map management. Keep journey maps iterative, simple and targeted to relevant team needs.

With any journey mapping project, you’ll always end up with a better understanding of your customers, including their thoughts, feelings, behaviors and pain points.

Value stream mapping is an essential Lean Six Sigma tool. We explore how to create a value stream map and examine real-world case studies into how the technique has reduced costs and increased ...

A curriculum map allows for a better understanding of the curriculum, and more deliberate design of that curriculum to achieve the desired outcomes, by identifying strengths, gaps, and redundancies.