The devil is in the detail if you aim to build a target operating model. Make the effort to understand your current business and operating models—every node, every linkage, every detail.

Too often, operating models are misunderstood as little more than an organizational chart. In reality, they are the invisible ...

From an operating model perspective, we want to be able to show that a boundless company is connected to a larger ecosystem and that everything it does happens within the context of that ecosystem.

Consumer-facing businesses need to invest in technology aimed at creating hyper-personalized, friction-free customer experiences, say ISG experts.

Culp Inc. is setting in motion what it calls a strategic transformation of its operating model, combining its two standalone operating divisions into a single, integrated business.