This series from The News & Observer’s Service Journalism team answers questions from readers about the Triangle region (and North Carolina). Here are some of the questions we have answered so far. If ...

I haven’t seen anyone reading my water meter reader in ages. Indeed, it’s so overgrown it’s hard to believe anyone could read it. Is the Water Bureau just guessing at my bill? And if they’re charging ...

I just got my water bill.<BR><BR>My current reading is supposed to be 7958 my last reading is supposed to be 6148.<BR><BR>I don't know what unit of measure these numbers are in, and how I used 1810 ...

KPRC 2 Investigates discovered the City of Houston was overcharging homeowners for more than 10 times the water they used because city employees were incorrectly reading their water meters.

Willis City Council recently voted to replace all of its current water meters with new, improved models. The move, approved during the recent meeting, is designed to save money, said Jim McAlister, ...

Nancy Stipp was stunned when she opened her most recent bill and saw a total of $2,679. “My husband and I went to the town of Gilbert’s utility department with my bill,” Stipp said. “I use ...