Chatbots Chatbots are another great way to introduce automation to your help desk workflow. Bots are AI-powered assistants that support basic conversation flows.

Atlassian recognized this and in 2013 formally launched Jira Service Desk, a workflow solution that applies a ticketing logic.

According to the company, the Remedy suite's full functionality will be ported into a SaaS model, including ITIL processes, service desk workflow and service level management capability.

Our research indicates a market size for IT operations management of $60 billion, plus the significant opportunity for service desk workflow use cases outside the IT function, so while Atlassian ...

The app itself is free, but obviously the app only has value for organizations that rely on Zendesk to manage help desk workflow.

Freshdesk integrated with more than 20 third-party apps in 2015, which gives its customers loads of flexibility when building a help desk workflow process unique to their particular needs.

Effortlessly switch between standing and sitting while you work with the attractive and easy-to-use Workflow Desk.

Logicalis Healthcare Solutions, part of international IT and managed services vendor Logicalis US, has introduced at HIMSS17 a new service desk offering, dubbed Service Desk for Epic. The new service ...