Brands usually get translation right, Liferay’s Yotam Levy said. “The problem is they don't necessarily do a great job of ...

Pay with Points allows Hilton Honors members to apply loyalty points toward their bill during digital checkout, a first for a ...

The carrier is courting converged customers by “removing friction for consumers” and “constructing plans built around ...

Carriers are investing in premium experiences to capture wealthier customers willing to pay more while diversifying revenue ...

The airline has “a huge head start” offering high-speed in-flight Wi-Fi, CEO Scott Kirby said. “So a lot of new customers are ...

The company will sharpen promotions through its loyalty app and improve consistency in an effort to drive greater frequency, ...

The grocer, which is struggling with high prices, wants to sharpen its value perception through better in-store experiences, ...

The “Rewards at the Ready” revamp emphasizes putting more control in customer’s hands and helps the DSW VIP program stand out ...

Working with a business process outsourcer offers more than simply reducing the cost to serve customers — they can help build ...

Deflection is mistaken for resolution. Deflection shows that a customer did not reach a human agent — not that their problem ...

Few things will cause a customer to immediately request — or demand — a live agent like a bot that misunderstands them.