Monica Caldas, the company's CIO, offers a deep dive into the transformation that combined business units to apply AI to ...

While cyber claims are stable and there is no elevated risk from agentic AI currently, that is likely to change, according to Coalition's How AI Impacts Cyber Risk.

George Esposito, CEO of Zinnia, sees integration, rather than standalone AI tools, as the next major opportunity for ...

AI can provide value to the insurance industry only if organizations maintain visibility into AI agent actions.

Data integrity, bias, inaccurate outputs, and overreliance on AI can create patient safety and professional liability concerns.

Harbor is working to help organizations like insurance companies to identify, measure, mitigate and insure the operational, ...

The preference of trust has overtaken past staples such as competitive pricing and longevity, according to JD Power.

Liberty Mutual and other insurance companies have strict rules about AI governance and control. Scale comes only after that ...

The company's agents are constantly evaluated to find areas to improve and skills to add. One agent, Clara, handles 81% of ...

Monica Caldas, executive vice president and chief information officer of Liberty Mutual, spoke with Digital Insurance about ...

Until brokers' data is standardized, connected and reliable, there is a limit to what AI can realistically accomplish, writes ...

While AI supports predictive measures that ease assessments of rebuilding costs, industry professionals point to issues with ...