I hear this kind of thing often lately.“I asked Claude Code to build a website.”“I’m using ChatGPT to streamline my work.”“We ...

The Philippines overtook India as the world’s call center capital in 2010, and the growth has not stopped. Industry forecasts ...

The engineering team wants an AI coding agent working in the repository. Procurement wants a buying agent that can request ...

Contact centers are adding AI agents without the infrastructure to govern them. A new benchmark reveals the scale of the problem.

You have developed an FAQ, but the operators do not use it.You have created a manual, but it is not utilized in actual ...

Google’s IDE-less Antigravity app pares software development down to agentic interactions, but supports only a few commercial ...

Gong's help documentation for its AI Call Reviewer contains a sentence most vendors would bury in a footnote: "AI has a bias ...

AI agents are doing our shopping for us, and wreaking havoc on the internet.

KANSAS CITY, Mo. — FOX4 received a tip that federal agents raided the U.S. Postal Service distribution center in Kansas City, Missouri, last month. The tip comes right after a FOX4 Problem Solvers ...

The growing use of AI agents has raised the bar for compute, security and control, Pavan Davuluri, executive vice president, Windows + Devices at Microsoft, said in the post. “That’s why we’re ...

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AI took over routine calls at IKEA. Instead of layoffs, 8,500 call center staff were retrained as remote design advisors. That channel now brings in $1.37 billion.