During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

What started as a simple click to delete turned into a time-consuming battle with chatbots, customer service, and outdated ...

Sophisticated chatbots use machine learning, natural language processing, and large-language models to handle more complex ...

Original survey data shows that nearly nine out of 10 consumers prefer to speak with a human representative over an AI ...

More and more workplaces are leaning on artificial intelligence for onboarding, customer service and human resources. But not ...

Industry giants Walmart and Amazon are taking different approaches to a technology that could further automate shopping ...

Iowa bill aims to prevent people from creating chatbots that encourage self-harm, violence or sexual acts ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Bitespeed helps ecommerce brands automate marketing, support, and sales across WhatsApp, email, SMS, Instagram, and voice, ...

Six years ago, I wrote a column about how infuriating calling customer services could be, writes Dr James Williams.