Tech giants such as Alibaba and ByteDance along with start-ups spent US$70.2 million in the third quarter to promote ...

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: Skills that translate to martech roles ...

Being an influencer in 2024 is no walk in the park. You need the right mix of creativity, hustle, and tools that make your ...

AI experts tell Anthony Cuthbertson it is ‘huge news in the search world’, offering a brand new way to interact with the web.

Infobip and Oracle are collaborating to build an integration between Infobip’s intelligent chatbot-building platform and omnichannel solutions and Oracle Fusion Cloud Responsys Campaign Management.

Alorica, Atlanticus, Pennymac and other leading organizations are honored for innovations in contact center experience and customer experience WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading ...

Chatbot personas can offer emotional support and companionship, but they also pose high risks to vulnerable users.

Meta is reportedly working on an AI-powered search engine that will crawl the web for information, a move that could disrupt how advertising is sold online. By cutting outside search engines out of ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Apple has promised three Mac Days this week, two are already behind us. Are these "piecemeal" keynotes the future? An ...

IT leaders must stay informed and be proactive in protecting their digital assets from the rapid evolution of GenAI bot traffic   Australia's generative artificial intelligence (GenAI) market is still ...

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...