Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Montgomery County leaders have announced new upgrades to the artificial-intelligence-powered chatbot on the county's 311 ...

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot. This ...

An analytics guy’s fascination with artificial intelligence. The growing popularity of a public art display featuring a ...