Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Nearly half of consumers say they don’t trust information from chatbots. Transparency and guardrails are key to building that ...

SMPL Chennai Tamil Nadu [India] November 5 Word Works AI a pioneering company in AI-driven customer experience solutions has launched its flagship products Gen-AI Voicebot and Gen-AI Chatbot at the 4t ...

EVA Air has officially launched 24/7 customer service, offering round-the-clock support in English and Chinese. This makes ...

AI chatbots are nothing new, but they're becoming more intelligent. Here are the opportunities and challenges involved in using AI chatbots.

Digital and physical impetuses combined to create a new feature unveiled this week on The Cov's economic development website: ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

An analytics guy’s fascination with artificial intelligence. The growing popularity of a public art display featuring a ...

Research firm MarketsandMarkets valued the current retail artificial intelligence market at $31.12 billion globally and expects it to reach $164.74 billion by 2030, growing at a compound annual rate ...