Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Nearly half of consumers say they don’t trust information from chatbots. Transparency and guardrails are key to building that ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

EVA Air has officially launched 24/7 customer service, offering round-the-clock support in English and Chinese. This makes ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

AI chatbots are nothing new, but they're becoming more intelligent. Here are the opportunities and challenges involved in using AI chatbots.

AI Can Be a Problem-Solver Arguably one of the biggest barriers to adoption of AI-powered customer service solutions is customers’ perception of online chat. Early iterations of chatbots left many ...

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot. This ...