EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Research firm MarketsandMarkets valued the current retail artificial intelligence market at $31.12 billion globally and expects it to reach $164.74 billion by 2030, growing at a compound annual rate ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Digital and physical impetuses combined to create a new feature unveiled this week on The Cov's economic development website: ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Delivering exquisite buyer experiences is a major challenge for SMBs. Here’s how artificial intelligence fills the resource ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...

Salesforce on Tuesday announced the general availability of its AI agent development platform called Agentforce. The offering ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...