Fast-food restaurants are changing their layouts and ordering systems as more customers choose drive-thru, takeout, and ...

Hello! This is Maho😊I am taking on the challenge of starting a side hustle from scratch with the help of AI!Recently, while ...

SurveyMonkey and Kinsta surveys report most Americans prefer a human agent. Front-line bots that miss context are wearing ...

So much hinges on how a company handles problems with a new product like Apple’s iPhone Duo.

Cantrece Jones founded Acuity Design Group in 2008 and opened Aura Plant Studio more than four years ago. She said the businesses have grown gradually, with the plant shop expanding into commercial ...

As Nigeria's insurance industry targets growth, global models offer lessons for Nigerian insurers on using faster claims, ...

Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

We all know that, but it certainly makes the existing exposure you’ve got much easier to find, much easier to exploit, and we ...

The experience aboard Emirates’ Dubai-Lagos flight highlights how Nigerian businesses can build customer loyalty through ...

The business of "online funeral referral sites" was thought to have growing demand due to an aging population. Although the major company DMM.com entered this market aggressively, it completely ...

ISJ hears from Ritchie Nanda, Founder and CEO of Cerebera about his 40 years of leadership, lessons and business management.

Surviving Christmas starts with a resilient supply chain. Here's how to make it happen in time for the festive rush.