A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

Cold outreach is still one of the most effective ways to build relationships, but success today comes down to personalization ...

When you first open Ghost of Yōtei ’s map, you might have a heart attack. You’re shown an enormous continent that looks ...

Copilot AI's Agent Mode in Word and for Excel is available to subscribers who sign up for Microsoft's Frontier program.

For some good leaders, saying no simply and clearly is just hard. Here's how to make saying no a leadership superpower instead.

More than half of UK bosses say their businesses currently use AI in customer service roles - including chatbots and virtual ...

From calming texts to role-playing tough talks, here’s how I use ChatGPT to resolve conflicts — with prompts you can try today.

Hold Assist in iOS 26 will notify you the moment a live agent returns and even show a transcript of what you might have missed.

The worst offenders all used the same handful of phrases—throwaway lines that revealed a total lack of compassion for the ...