HMRC has ‘failed to use new powers’ around retail tax evasion, says watchdog The National Audit Office said the Government ‘lacks an effective response’ to the issue, despite growing ...

HM Revenue and Customs (HMRC) continue to face increasing costs and challenges as it presses on with becoming a fully digital tax authority, according to a National Audit Office (NAO) report.

The proportion of helpline interactions that are caused by the departments’ errors and delays, or by a mistake on the part of the user, has risen sharply in recent years The proportion of calls to HM ...

The National Audit Office (NAO) also noted that customers spent a combined 798 years on hold in the 2023-24 financial year. A total of £1 billion excluding VAT (£1.2 billion with VAT) has been ...

Enforcement can stem from businesses self-reporting breaches to HMRC through the voluntary disclosure process and identifying irregularities through tax and customs compliance audits. HMRC also ...

HMRC tax robots are checking out your summer holiday pics ... "Suspicious activity can trigger HMRC audits, requests for additional documentation, and interviews," Collins said.

Collins warns posters that "Suspicious activity can trigger HMRC audits, requests for additional documentation, and interviews," indicating that one's online presence could unintentionally invite ...

"When HMRC finds suspicious social media activity, it often leads to more thorough investigations. This can include audits, requests for additional documentation, and interviews to verify the ...

HMRC’s plan to recruit 5,000 new tax inspectors marks one of the department’s largest expansions in recent years, signalling a heightened focus on tackling the UK’s growing tax gap. This ...

HMRC splurged £100m on senior staff while ... “It costs HMRC just half a penny to collect every pound of tax revenue and the National Audit Office has said our compliance work provides ...

HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...

HMRC is looking for a new CRM supplier, and it's encouraging SMEs to apply; The winning bid will supply the CRM system for at least 15 years; ... The National Audit Office (NAO) ...