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Analysis of more than one million help desk tickets reveals heavy reliance on phone support and a disconnect between ticket volume and operational impact What More Than 1 Million Help Desk Tickets ...

Is there an item you "can't focus without" while working?Hello everyone, thank you for your hard work! This is Kawada, in ...

Artificial intelligence could make some office jobs disappear at startling speed, but the person fixing the pipes, wiring the ...

New AI troubleshooting tools from Infotech and NinjaOne raise CIO questions about who can authorize changes and verify that IT fixes worked.

Service desk managers in IT, HR, finance, procurement, legal, and office operations describe what they want. Agents that already know the company's people, systems, and policies do the work, across ...

Leaders at MSP vendors ranging from Slide to WatchGuard discussed how AI is creating new opportunities and fresh risks for ...

Overnight, a DHCP service disruption hit Grant Thornton Advisors. By morning, it was already resolved, before a single ...

The AI arms race is accelerating. Companies are investing heavily in technology and training, but employees are struggling to ...

Michigan awarded $1.7M to 12 pilot projects testing drone applications statewide, including medical deliveries, public safety ...

This article is a report on a lecture and session from HR Tech 2026 in Las Vegas.*Click here for last year's summary report!

Introduction: The Need for Software Modernization in Property Management In today’s fast-evolving real estate market, property managers must leverage innovative technology to stay competitive and ...