Overview Personalized messages help build trust and improve customer engagement.Quick, professional responses can turn casual chats into long-term business oppo ...

Create authentic, audience-focused social content that earns trust, builds community, and avoids the pitfalls of bland ...

No one likes to admit failure. When it comes to talking about corporate climate action, this is a big problem.

User-generated content is just the start. Here's why blending it with employee-generated content and creator-generated ...

New research shows that entrepreneurs who test their ideas with a small, focused group of potential customers are more likely to succeed.

Many startups seeking investment capital make common mistakes when pitching their business to potential investors. These easily avoidable errors can be statements made in their elevator pitch, in an ...

Like other successful vendors with open-source roots, MongoDB has adapted its approach to increase monetization while still ...

What if you aren’t good at remembering things? Lee has an excellent suggestion. “After a meeting or casual chat, jot down one ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Workbooks CMO Dan Roche and CFO Philip Wray discuss the secret to an effective relationship between marketing and finance.

The company announced a new Apps SDK, a software development kit that enables developers to allow users to chat directly with ...