A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

Deluxe’s journey from paper-based processes to cognitive automation with UiPath shows how established enterprises can evolve ...

Wave goodbye to the hold music blues! With Hold Assist, your iPhone takes the reins, alerting you the moment a real voice ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

Crime rings are hiring accomplices to steal replacement debit cards from mailboxes or pick up old debit cards from homes as ...

The heartbeat of modern communicationBy Tiana Cline for CellfindJohannesburg, 02 Oct 2025 Workflow automation triggers are becoming the heartbeat of modern business communication. In business, ...

Q2 2025 Earnings Call September 29, 2025 8:00 AM EDTCompany ParticipantsDai Kun - Founder, Chairman & CEOFeng Lin - ...

eSelf, a startup developing interactive, photorealistic talking AI video avatars, has introduced a new feature called Share ...

In 2021, tech entrepreneur Jeff Atwood sold Stack Overflow, an online informational network for computer programmers, for ...

When a crisis hits, the way a founder shows up can either protect the brand — or permanently define its downfall.

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility ...